Case Study: Nissin Foods streamlines ticket tracking and IT workflows with EffectiveSoft

Nissin Foods - Customer Case Study

Nissin Foods USA Co., Inc. turned to EffectiveSoft after growing to more than 12,500 employees and finding that its three existing systems for handling employee requests, budgets, and reports were fragmented, costly, and inefficient. The company needed a unified, scalable, easy-to-use custom solution to manage hardware/software issue tickets and IT-related tasks more effectively.

EffectiveSoft developed a web-based Tickets Tracking System in under two months, tailored to Nissin Foods’ organizational structure and communication rules. The solution automated ticket routing, email-to-ticket intake, notifications, project and budget tracking, and reporting, resulting in reduced manual data entry, improved service delivery, and higher employee productivity.

Nissin Foods