Case Study: PayEx achieves faster, more automated service management with Efecte

Payex - Customer Case Study

PayEx, a Nordic financial services group and subsidiary of Swedbank, needed to replace its outdated service management system to support processes beyond IT and quickly establish a modern, efficient support workflow. After a thorough market survey, they selected the Efecte IT service management solution based on its combination of functionality and price.

The implementation of Efecte provided a flexible and intuitive platform that enabled PayEx to digitalize and automate its workflows. The vendor's solution allowed PayEx to create over 40 business models and digitalize 14 processes, including automating contract processes which are predicted to reduce processing times from thirty minutes to just two minutes. The partnership with Efecte, valued for its expertise and commitment, has modernized service management and facilitated internal collaboration across the organization.

Payex

Rickard Berghede

System Owner and Business Developer