Case Study: Istekki simplifies service management and replaces 10+ legacy systems with Efecte

Istekki Oy - Customer Case Study

Istekki Oy, an IT service provider formed from the merger of Kuopio City and Kuopio University Hospital resources, faced the challenge of managing over 10 disparate legacy systems for its service and supply chain processes. This complex and fragmented setup made it difficult to efficiently track service requests and serve its many municipal and hospital customers. The company sought a simpler, faster, and more unified system to improve service delivery.

The vendor Efecte implemented its enterprise service management platform to replace all the legacy systems. The solution included a one-stop-shop self-service portal, role-based workflows, and automation tools, which significantly reduced delivery times and made the entire supply chain more transparent. As a result, Efecte provided huge time savings for Istekki and its customers, enabling the company to better anticipate and forecast its operations while laying a foundation for future AI integration.

Istekki Oy

Kristo Jokela

Customer Service Director