Case Study: Heidelberg AG achieves faster, paperless fax processing with eFax Corporate

Web-based Faxing improves Response Time 600% and Cuts Costs 75% at Heidelberg

Heidelberg AG faced challenges with inefficient and costly manual faxing processes across its sales regions. The company needed a way to reduce the time and expense associated with transmitting voluminous sales orders and documents. They turned to the vendor eFax Corporate and implemented its eFax service.

The solution provided each user a dedicated fax number, delivering faxes as email attachments. eFax Corporate’s service dramatically cut transmission times and soft costs, saving $1.22 per fax and recovering the installation fee within weeks. A live pilot and subsequent full rollout across all ten U.S. sales regions resulted in days saved on credit approvals and the replacement of paper archives with a central electronic database. The measurable efficiency gains led Heidelberg to expand eFax use into multiple departments for archiving and document retention.

Heidelberg AG