Case Study: a large Fortune 500 insurance company reduces liability and streamlines secure faxing with eFax Corporate

Cloud Faxing helps reduce liability and streamlines administrative communications for independent agents

The customer, a large fortune 500 insurance company, faced a significant challenge in securely transmitting applications and forms containing sensitive personal health and financial information from its nationwide network of independent agents. This process created liability risks and potential noncompliance with regulations like HIPAA. The vendor, eFax Corporate, provided its secure hosted fax service to address this opportunity.

eFax Corporate implemented its encrypted cloud fax solution, which allows agents to send and receive faxes as secure PDF email attachments using TLS 1.2 encryption. This solution standardized the process for over one thousand independent agents, ensuring regulatory compliance and reducing the company's liability. The measurable impact was the growth of the company's resale program from fewer than one hundred agents to over one thousand within three years, all while securing the transmission of sensitive data.