Case Study: AXA Assistance cuts paper processing with eFax Corporate fax-to-email service

AXA Cuts Out the Paper Chase- Company Finds Slicker Way of Getting Information

AXA Assistance, a provider of accident and medical assistance and claims-handling services, needed a more efficient way to manage the high volume of holiday insurance claims and paperwork it received from around the world. Their previous paper-based fax process was slow and cumbersome. To address this challenge, they implemented the eFax Corporate fax-to-email service from Consensus Cloud Solutions.

The solution from eFax Corporate converted all incoming faxes into a digital format, directing them directly to an email address. This eliminated the need for staff to handle paper, scan documents, or manually add information to a database. As a result, AXA Assistance achieved a much slicker and quicker process for getting information digitally. The Consensus solution successfully handles the approximately 100,000 pages the company receives annually, significantly improving the efficiency of their claims operation.

AXA Assistance

Jamie Little

General Manager