Case Study: Yellowdig improves support efficiency and self-service with eesel AI

Yellowdig’s Innovative Use of eesel AI in Support and Operations

Yellowdig, an education technology company, wanted to enhance its customer experience and support operations. As a fast-growing startup, their small team needed to service a large customer base more efficiently. To meet this challenge, they implemented a solution from the vendor eesel, utilizing the eesel AI platform to provide robust self-service options and improve agent productivity.

The solution from eesel involved deploying an AI chatbot, known as the KnowBot, to answer questions directly for customers and employees. eesel AI was also integrated into their Zendesk helpdesk to automatically draft suggested responses for agents and handle support requests outside of office hours. This resulted in reduced support costs, faster response times, and a significant increase in self-service. The implementation had a measurable impact, with eesel AI also benefiting employee onboarding and customer success; 100% of surveyed staff reported it was beneficial to their work.

Yellowdig

Jon Miron

Director of Support and Operations