Case Study: Years streamlines personalized support with eesel AI

Years barks up the right tree for their subscription platform: eesel AI for Gorgias and Shopify

The customer, a subscription-based fresh dog food company called Years, faced significant challenges in scaling their customer support. As their popularity grew, their team struggled with a slow, error-prone process that required agents to juggle multiple applications like Gorgias and Shopify to answer questions. They were buried under repetitive inquiries, leading to long customer wait times and inconsistent answers. To solve this, they turned to the vendor eesel and implemented eesel AI.

The solution from eesel integrated their Gorgias helpdesk with Shopify and internal knowledge bases. This provided agents with an AI co-pilot that could instantly fetch customer and order details. eesel also enabled automatic ticket tagging and a knowledgeable chatbot to handle common questions. The result was a dramatic reduction in manual tasks, giving agents more time to focus on providing the personalized, caring service that is core to their brand, while ensuring customers received faster, more accurate responses.

Years