Case Study: vfm Group centralises knowledge and improves self-service with eesel AI

vfm Group Using eesel AI to centralise knowledge

vfm Group, a German association of independent insurance brokers, was challenged with organizing its vast volume of internal and customer-facing documentation. They needed a way to centralize this knowledge to swiftly support their 800 brokers and 90 internal employees. To tackle this, they implemented the eesel AI chatbot.

By integrating the eesel AI widget via a simple iFrame on their site and using sitemap indexing, vfm created a centralized, closed knowledge base. This solution empowered both employees and customers to self-serve information, leading to quicker support response times. The eesel AI team provided ongoing support, enabling vfm to effectively organize its information and plan for future expansion of the tool.

vfm Group

David Kohr

System Programmer