Case Study: Stereolabs automates half of e-commerce support with eesel AI

Stereolabs automates half of its e-commerce support for over 100,000 developers

Stereolabs, a company that builds AI-powered 3D cameras, faced the challenge of providing top-tier technical support to its large developer customer base, which was generating a high volume of repetitive e-commerce queries. To help scale their support processes on Zendesk and Shopify without replacing their existing helpdesk, they turned to the eesel AI platform.

By implementing eesel AI, Stereolabs integrated an AI agent directly into Zendesk that could access real-time data from Shopify and learn from their knowledge base and past support tickets. This solution automated almost half of all their Shopify-related tickets, freeing up a full-time agent's worth of workload, drastically reducing first response times, and allowing the human team to focus on more complex technical issues.

Stereolabs