Case Study: Squlpt Body achieves faster patient responses and automated intake with eesel AI

Squlpt Body sculpts a better support experience for their medical and procedure queries

Squlpt Body, a high-end body sculpting clinic, was struggling with a high volume of repetitive patient inquiries on Zendesk about procedures and scheduling. This overwhelmed their support specialists, who spent too much time as a human FAQ, leaving potential customers waiting and making it difficult to identify serious leads. To address this, they turned to the AI agent from eesel.

By connecting eesel to their Google Drive, Squlpt implemented a digital concierge within their existing Zendesk setup. The eesel AI automatically provided instant, accurate answers, tagged and closed simple tickets, and handed complex queries to human agents with full context. This solution automated over 60% of initial chats, drastically reduced response times to seconds, and freed the team to focus on high-value consultations, ultimately leading to more productive conversations and bookings.

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