Case Study: Soliduct AB improves support efficiency with eesel AI

Soliduct AB providing quality products and service to their customers

Soliduct AB, a company that manufactures and sells ventilation and chimney products, faced a significant increase in customer inquiries and workload for its support agents due to its direct-to-consumer sales model. To manage this challenge across its two distinct brands, the company turned to eesel AI for a solution.

The eesel AI solution involved creating two specially trained bots, one for each brand, which were integrated into the company's Zendesk platform. These bots, trained on hundreds of web pages, handle a wide range of tasks from FAQs and technical guidance to administrative duties like providing invoices. This implementation by eesel has resulted in faster response times, a major reduction in manual support work, and an improved overall customer experience for Soliduct AB.

Soliduct AB