Case Study: SnappCar automates Zendesk support and speeds up Tier 1 responses with eesel AI

SnappCar transforming their Zendesk customer service in a snap

SnappCar, a car sharing platform operating in Germany and the Netherlands, faced a challenge with its customer support team becoming overwhelmed by a high volume of repetitive, day-to-day queries. This large influx of tickets was consuming a significant amount of their agents' time and energy. To address this, they turned to eesel and implemented its AI solution directly into their existing Zendesk messaging system.

The solution from eesel involved deploying specialized AI chatbots that were trained to handle specific types of customer inquiries, separating knowledge for renters and car owners. This integration provided SnappCar with 24/7 automated support, instant multilingual capabilities, and the ability to handle Tier 1 tickets automatically. By using eesel, SnappCar successfully reduced the workload on its human agents, freeing them to focus on more complex and nuanced customer questions while improving their overall support service.

SnappCar