Case Study: Cienapps achieves 24/7 self-service support with eesel AI

SaaS company Cienapps making the most of great Confluence docs in a chatbot

Cienapps, a software company for the woodworking and cabinetry industry, faced a high volume of specific customer support inquiries. Their extensive documentation was spread across Confluence, Google Drive, and their website, making it difficult for users to find answers quickly and placing a heavy load on their human support team. They turned to eesel to implement a solution using the eesel AI chatbot.

By connecting their knowledge sources to eesel, Cienapps created a chatbot that provides instant, accurate answers to customers 24/7. This deflected a significant number of support tickets and freed the human team to focus on more complex issues. The eesel solution successfully made their support more effective and accessible by leveraging their own expert information without the risk of AI hallucinations.

Cienapps