Case Study: Rise Vision speeds up Zendesk support with eesel AI

Rise Vision - Customer Case Study

Rise Vision, a company providing cloud-based software for over 60,000 digital signs, was facing a challenge with its expanding customer base. Their support team was becoming overwhelmed with tickets on Zendesk, and they needed a way to handle the increased volume without scaling their team. They turned to the vendor eesel to implement an AI solution.

eesel implemented a dual-bot system directly within Zendesk. One bot handled routine customer queries automatically, while a second, internal bot acted as a co-pilot for human agents, providing instant answers from internal documents and automating ticket management. This solution from eesel allowed Rise Vision's agents to focus on complex issues, dramatically increased the number of tickets closed per hour, and provided customers with faster, more consistent support, enabling sustainable growth.

Rise Vision