Case Study: Estarli streamlines customer support with eesel AI

Riding tandem with eesel AI in their chat bubble

Estarli, a UK-based e-bike company, faced the challenge of managing a high volume of repetitive customer support questions. With product information scattered across their website, PDFs, and internal documents, their small team was spending excessive time on routine queries, which hampered their efficiency and the customer experience. To automate their support and scale their operations, they turned to the eesel AI chatbot.

The solution from eesel involved training its AI on all of Estarli's disparate content to create a knowledgeable chatbot embedded on their help page. The eesel AI provides customers with instant, 24/7 answers to common questions and seamlessly creates tickets in Freshdesk for more complex issues. This resulted in a much smoother customer experience, freed up the human team to handle specialized tasks, and created a more efficient support workflow that prevents queries from being missed.

Estarli