Case Study: PlanIT Geo improves support efficiency and customer self-service with eesel AI

PlanIT Geo tech consulting for a greener future supported by eesel AI in Zendesk

PlanIT Geo, a tech and consulting firm specializing in urban forestry software, faced challenges scaling its support operations. Their small team struggled with information scattered across Zendesk, Google Drive, and their website, leading to inefficiencies and inconsistencies in customer service as their global client base grew.

The company implemented eesel AI to create a unified knowledge base and two AI tools: an internal copilot within Zendesk for agents and a public chatbot for customers. The solution from eesel AI resulted in instant information access for agents, automated internal notes, 24/7 customer self-service, and consistent support quality. This allowed the seven-person team to effectively handle a growing number of customers without expanding their headcount.

PlanIT Geo