Case Study: Picnic speeds up multilingual ticket responses with eesel AI

Picnic chooses eesel AI’s extension to draft responses to tickets

Picnic, a blockchain-based decentralized investment platform, needed to manage a knowledge base spread across multiple sources and handle a high volume of customer support tickets without exceeding their budget. They required a solution for providing fast, accurate, and secure multilingual customer service to their users.

By implementing eesel AI’s browser extension, Picnic connected their documents, website, and Notion into a unified knowledge base. This allowed eesel AI to instantly draft accurate, brand-consistent responses to support tickets in multiple languages. The solution significantly boosted agent productivity by saving time on searching for answers and manual translation, enabling them to focus on other critical tasks.

Picnic

Elaine Castanha

CX Lead