Case Study: Innr Lighting B.V. drafts multilingual support replies faster with eesel AI

Innr Lighting B.V. drafts 177 Freshdesk replies in a month with eesel

Innr Lighting B.V., a smart home lighting company, faced a high volume of customer support tickets in multiple languages and needed to filter out non-support emails like marketplace notifications and sales pitches. Their challenge was to quickly provide accurate, multilingual answers from their existing knowledge base without wasting agent time on noise.

eesel AI implemented a solution integrated with Freshdesk that filters incoming tickets and automatically drafts replies. Using the help center and past tickets, eesel left 180 draft replies in the customer's language over one month, saving an estimated 23 hours of agent time. This allowed Innr's team to focus on complex queries while eesel handled routine questions.

Innr Lighting B.V