Case Study: InDebted achieves 15% Jira ticket deflection with eesel AI

InDebted's new helpdesk agent eesel AI

InDebted, a company specializing in AI-powered consumer debt recovery, sought to increase efficiency for its IT team. The team of 5-10 people was handling a high volume of internal support requests from hundreds of employees, which required manually responding to inquiries and sifting through documentation. They chose eesel AI to act as an AI agent within their Jira Service Management to address this challenge.

The solution from eesel AI was integrated into InDebted's Confluence and Slack to serve as a "first responder" for helpdesk tickets. The AI bot could suggest resolutions by drawing from internal documentation and learn from past issues. This implementation by eesel deflected 15% of incoming tickets immediately, with the potential to deflect up to 55% as the system trained on more data. This significantly freed up the human IT team to focus on more complex problems.

InDebted

Jason Loyola

Head of IT