Case Study: Tulipy streamlines ecommerce support with eesel AI

How Tulipy juggles four ecommerce brands with eesel AI

Tulipy Ltd., a UK-based company operating four gardening ecommerce brands, faced significant challenges with its small customer support team. The team was overwhelmed by repetitive queries about order status, stock availability, and returns, which was exacerbated by having to constantly switch between their Shopify store and Zendesk help desk. This led to long wait times for customers and operational inefficiencies for the team.

By implementing eesel AI, Tulipy integrated its Shopify and Zendesk systems to create an automated support solution. The eesel AI agent handled common questions instantly using real-time data, while its Copilot feature assisted human agents with complex issues. This resulted in an immediate reduction in repetitive tickets, provided customers with 24/7 instant answers, and freed the team to focus on more meaningful work, all without the need to hire additional staff during busy seasons.

Tulipy