Case Study: Dreamscape Learn achieves instant technical support and ticket automation with eesel AI

How Dreamscape Learn taught an AI to handle their VR Ed-Tech support tickets

Dreamscape Learn, an immersive VR ed-tech company, faced significant challenges scaling their customer support. Their expert team was overwhelmed by a high volume of repetitive technical tickets, leading to slow response times and scalability issues. They sought a solution from vendor eesel and implemented the eesel AI product to automate their support process.

By integrating the eesel AI agent into their existing Zendesk platform, the vendor provided a solution that instantly handles common inquiries. The AI was trained on past support tickets and the help center, allowing it to resolve a majority of technical tickets automatically and escalate complex issues with context. This resulted in a dramatic reduction in response times and freed up hundreds of hours for the human support team each month, allowing them to focus on more complex problems.

Dreamscape Learn