Case Study: AppXite streamlines support and delivers 24/7 instant answers with eesel AI

How AppXite's digital marketplace and billing system evolved with AI for Zendesk and Teams

AppXite, a B2B company providing a digital marketplace and billing platform, faced a challenge common to powerful software products: their support team was overwhelmed by a high volume of repetitive customer questions. This flood of inquiries about features and documentation hindered their ability to provide 24/7 support and prevented their human experts from focusing on more complex technical issues.

The vendor eesel implemented an AI support agent trained on AppXite's Zendesk Help Center and public website to act as a first point of contact. The eesel bot handles a huge chunk of routine queries and uses a Zendesk Chat Handover to seamlessly transfer complex issues to human agents. This solution from eesel significantly boosted team efficiency by freeing up experts for high-value problems and provided customers with instant, accurate answers 24/7, creating a support model built to scale with their business.

AppXite