Case Study: Oil-Stores boosts support and sales with eesel AI

Greek auto-part e-commerce store Oil-Stores Thousands of products pages put to use

a popular Greek e-commerce shop for auto parts and gardening tools, Oil-Stores, faced challenges in scaling its customer support. Their team was overwhelmed by repetitive queries about order status and product availability, and they were unable to provide 24/7 assistance, which was impacting customer experience and sales.

By implementing eesel AI, they built a chatbot integrated with Zendesk that could crawl their extensive product catalog and answer customer questions in Greek. eesel provided custom actions for real-time order lookups and product searches, deflecting a huge volume of tickets. The results included a more efficient support team, happier customers with instant help, and a direct increase in sales as the AI assistant guided visitors to purchase.

Oil-Stores