Case Study: Global Pay achieves 50-80% time savings with eesel AI

Global Pay choose eesel AI as their Confluence knowledge expert

The customer, Global Pay, is a provider of innovative payment solutions operating in over 100 countries. They faced the challenge of ensuring their large, global team of over 27,000 employees could efficiently and reliably find information in their vast Confluence knowledge base, a critical need for maintaining fast transaction speeds. To solve this, they chose eesel AI to act as their Confluence knowledge expert.

The solution from eesel AI provided instant, accurate answers to employee questions and automatically updated its responses whenever the underlying documentation was changed. This implementation resulted in time savings of 50-80% for Global Pay's compliance, QA, and development departments and significantly accelerated the onboarding process for new employees.

Global Pay

Alex Capurro

Chief Innovation Officer