Case Study: CoverGo streamlines internal IT support with eesel AI

Global insurance-tech company Covergo have their internal IT teams covered in Slack and Jira

CoverGo, a global insurance technology company, faced the challenge of its internal IT team being overwhelmed by repetitive support requests from employees. Information was scattered across various platforms like Confluence, Google Drive, and PDFs, making it difficult for staff to find answers independently. This created significant inefficiencies and delays, especially for their globally distributed team operating across different time zones.

To solve this, CoverGo implemented an AI assistant from eesel. The eesel AI was integrated with all their existing knowledge sources and deployed directly within Slack, providing employees with a single point for instant, 24/7 support. The solution automated responses to common queries and could even create Jira tickets for more complex issues. As a result, eesel dramatically reduced the number of repetitive IT tickets, freed up the IT team to focus on higher-value projects, and empowered employees to find their own answers quickly.

CoverGo