Case Study: Altid Energy achieves faster, 24/7 customer support with eesel AI

Getting energy back to support customers Altid Energy's Zendesk AI setup

Altid Energy, a Danish electricity provider with over 7,000 customers, was facing a scaling problem as their support team became overwhelmed with repetitive questions. This led to increased customer wait times and prevented skilled agents from focusing on more complex issues. To address this, they turned to eesel and implemented its AI tools within their existing Zendesk platform.

eesel's solution involved an AI Agent to automatically handle common customer chats and an AI Copilot to assist human agents by drafting faster replies. The AI was trained on the company's website, past support tickets, and macros. This implementation by eesel led to a significant drop in wait times, provided 24/7 instant answers for customers, and drastically improved the support team's efficiency and customer satisfaction scores.

Altid Energy