Case Study: GENERAL BYTES reduces routine support inquiries with eesel AI

GENERAL BYTES integrates eesel AI with Confluence and Telegram

GENERAL BYTES, a leading Bitcoin ATM manufacturer, faced a challenge in providing its customers and field technicians with efficient, real-time access to its extensive product documentation stored in Confluence. The company sought a way to reduce the volume of simple tech support inquiries and allow its team to focus on more complex issues. They chose to implement the eesel AI assistant to address this need.

By integrating eesel AI, GENERAL BYTES embedded the assistant directly into Confluence and connected it to a custom Telegram bot via a REST API. This solution provided users with immediate, AI-powered answers pulled directly from the latest documentation. The results for GENERAL BYTES included a significant reduction in routine support tickets and faster problem resolution, which allowed their support team to dedicate more time to critical issues. The vendor, eesel, provided a cost-effective tool that streamlined customer support and optimized the use of their existing knowledge base.

GENERAL BYTES

Karel Kyovsky

Managing Director