Case Study: EntryLevel reduces support tickets with eesel AI

EntryLevel chooses eesel over Intercom Fin

EntryLevel, an Australian-based sleep company, was facing a high volume of repetitive customer inquiries that were costly and difficult for its support team to manage. The company needed a scalable solution to automate responses to common questions while maintaining its brand's tone and a high level of customer satisfaction, which led them to choose the eesel AI platform.

eesel AI integrated with EntryLevel's existing systems like Zendesk and Google Docs to create a comprehensive AI agent that handles routine inquiries automatically. This solution allowed EntryLevel to significantly reduce its number of support tickets, lower customer service costs, and enable its human agents to focus on more complex cases, resulting in greater efficiency and faster response times.

EntryLevel

Alton Ong

Product Development