Case Study: Rice University streamlines campus support with eesel AI

eesel AI heads to Rice University’s campus

Rice University needed a better way to manage support inquiries from students and alumni that were coming through Slack, Salesforce Service Cloud, and email, as these tools did not work together seamlessly. They turned to eesel AI for a more flexible and cost-effective solution to handle these growing demands.

By implementing eesel AI, the university created multiple chatbots that tap into their Salesforce knowledge base and internal documents. This provided instant AI responses to routine questions while using smart escalations to notify human agents for complex issues via Slack. The solution from eesel led to less manual effort, automated ticket routing, and significantly improved response times for the university.

Rice University