Case Study: Ecosa reduces repetitive support tickets with eesel AI

Ecosa rests easy with eesel AI automating Zendesk tickets and live chat

Ecosa, an Australian-based sleep company, faced a high volume of repetitive customer inquiries that were difficult for their support team to manage efficiently. To scale their customer support while maintaining their brand’s tone, they chose eesel AI to automate their existing Zendesk platform and provide a live chat solution.

By integrating with their Zendesk, Google Docs, and CSVs, eesel AI provided automated, accurate responses for common tickets, allowing human agents to focus on complex issues. The solution from eesel significantly reduced the number of support tickets and lowered customer service costs, while enabling 24/7 support and faster response times for customers.

Ecosa

Wesley Wang

Chief Technology Officer