Case Study: Brytesoft Automates Zendesk Support and Delivers 24/7 Customer Service with eesel AI

E-commerce at scale Brytesoft automates their Zendesk support for software keys

Brytesoft, a Hong Kong-based seller of Microsoft software keys, faced a significant challenge managing a high volume of daily customer support inquiries on their Zendesk platform. With over 120,000 sales, their team was overwhelmed by repetitive questions, manual ticket sorting, and the pressure to provide instant, 24/7 support to maintain their excellent customer reputation.

To solve this, they implemented eesel's AI solution, which integrated directly with their Zendesk, website, and Google Drive. The eesel AI was trained on past tickets and internal documentation to automate responses, sort and create tickets, and handle common queries. This allowed Brytesoft to offer seamless 24/7 support, free up their human agents for complex issues, and efficiently scale their automated support operations.

Brytesoft