Case Study: CartonCloud improves support efficiency with eesel AI

CartonCloud integrates eesel AI with their Salesforce and Slack

CartonCloud, a logistics software provider for transport and warehouse management, faced the challenge of managing a large volume of internal and public documentation across multiple countries. They needed an efficient way for their support team to quickly access accurate information to resolve customer queries. They chose to implement eesel AI to address this need.

By integrating eesel AI directly into their Salesforce Service Cloud UI and internal Slack channels, the vendor provided a centralized and user-friendly solution for information retrieval. This implementation resulted in more consistent, on-brand support responses and a measurable reduction in time spent on simple queries. eesel AI allowed CartonCloud's agents to focus on more complex issues while providing a personalized experience that retained a human touch.

CartonCloud

Eddie Stephens

Service Desk Lead