Case Study: Cake streamlines website support and knowledge access with eesel AI

Cake - serving you a slice of information with eesel AI

Cake Equity, a software platform for managing company equity, sought to streamline access to its extensive knowledge base. The company needed a way to help its clients and agents quickly find specific information on complex topics without manually searching through its website, thereby saving time for more substantive interactions. They implemented an AI chat solution from the vendor eesel to address this challenge.

The solution from eesel involved embedding a custom AI chatbot directly into the Resources section of the Cake Equity website. This eesel AI chat was trained on the company's own content to provide instant, accurate answers on subjects like equity management and startup financing. This allowed customers to self-serve information, which eliminated the initial "context" stage of client meetings and enabled agents to immediately focus on higher-value work, while also significantly improving the customer experience with immediate support.

Cake