Case Study: Billwerk+ boosts customer self-service with eesel AI

Billwerk+ helps customers self-serve through their eesel AI live chat

Billwerk+, a leading European provider of subscription management and billing solutions, faced a high volume of diverse customer questions. To reduce operational costs and enable customers to self-serve without always requiring a live agent, they turned to the eesel AI live chat service.

eesel AI provided a solution by seamlessly integrating with Billwerk+'s existing Confluence and Slack infrastructure to crawl their content. This implementation delivered instant and accurate responses, which successfully reduced support ticket volume and improved customer self-service, allowing agents to focus on more complex queries.

Billwerk+

Martyn Arbon

Chief Technology Officer