Case Study: Aurenz simplifies customer support with eesel AI

Aurenz simplifies their partner and end-user experiences with eesel AI

Aurenz, a company offering a diverse suite of services from fraud protection to healthcare software, faced the challenge of providing clear support and documentation for the complex configuration of its products. They needed a tool to assist both their partners and end-user customers, helping them find immediate solutions and reduce the burden on their support teams. This led them to implement the eesel AI solution.

By deploying eesel AI, Aurenz created an information portal for installation, configuration, and troubleshooting. This allowed their customers to find solutions autonomously, verify information using sources, and get help around the clock. The primary results were an increase in customer self-sufficiency and productivity, with the goal of decreasing support cases received by email and telephone. Aurenz chose eesel AI specifically for its ease of use, good price-performance ratio, and its ability to be easily installed and configured.

Aurenz

Stephan Fischer

Head of Support and Project Department