Case Study: Aarsleff streamlines customer and internal support with eesel AI

Aarsleff - constructing a better customer service experience with eesel AI

Aarsleff, a Danish civil engineering and construction company, faced the challenge of managing a growing volume of inquiries and needed a robust solution to streamline access to its vast information pools for both internal teams and external customers. To address this, they turned to the vendor eesel and implemented its eesel AI product.

The solution from eesel involved deploying multiple AI bots trained on SharePoint, PDFs, and other documents. eesel AI provided internal bots for employees and customer-facing bots that adhered to company policies. This implementation resulted in immediate access to accurate information, eliminating manual searches and ensuring faster resolutions. The analytics capabilities also supported data-informed strategic decision-making, positively impacting business performance.

Aarsleff