Case Study: Uber reduces onboarding time with eduMe

Uber - Customer Case Study

Uber needed a scalable way to train its growing network of driver partners consistently across regions. With many new drivers joining every day, the company wanted to maintain high service quality, improve onboarding, and avoid the cost and inconsistency of face-to-face training. Uber used eduMe’s mobile microlearning platform to deliver timely, relevant training directly to drivers’ smartphones.

eduMe provided bite-sized, interactive lessons for onboarding, customer service, compliance, health and safety, and driver retention programs like Uber Pro. The results included 13% faster onboarding, 8% more supply hours, and a 10% increase in customer ratings, with average ratings rising from 3.835 to 4.21/5. eduMe also helped Uber deliver safety training to millions of drivers across 11 countries in 6+ languages and contributed to an 8% increase in driver partner satisfaction.

Uber