Case Study: Uber achieves higher driver ratings, 8% productivity gains and faster retraining with EduMe

Uber - Customer Case Study

Uber needed a low‑friction, mobile way to deliver onboarding and ongoing refresher training to its driver‑partners across EMEA. Using EduMe’s mobile‑first microlearning platform (self‑registration via a responsive website), drivers asked for repeat access to onboarding and regular refreshers while Uber sought to expand training use cases (e.g., customer service, new features) and reduce reliance on in‑person sessions.

EduMe implemented short, on‑demand courses across Europe, the Middle East and Sub‑Saharan Africa and delivered measurable improvements: onboarding times fell 13% versus in‑person, productivity rose 8%, retraining attendance increased 25%, reactivation time fell 30%, ratings improved (7% after using EduMe and higher ratings after the first 50 trips and across lifetime), and driver satisfaction grew 8%. EduMe’s approach also eased pressure on Uber’s support centres, generated cost/time savings, and led to EduMe being chosen as Uber’s main training platform across 42 EMEA countries.

Uber

Taryn Morris

Regional Operations Lead