Case Study: Urban cuts onboarding time by over 50% with eduMe

Reduced training time while maintaining ratings over 4.9/5 Onboardi

Urban, a wellness services company, relied on in-person onboarding sessions that were slow, hard to scale, and inconsistent across practitioners. This made it difficult to deliver the same knowledge to everyone, created a poor learning experience for some new hires, and led to extra support tickets because there was no easy centralized place for practitioners to revisit information. Urban turned to eduMe for a mobile-first onboarding and learning solution.

eduMe helped Urban move to remote, standardized onboarding delivered in short, smartphone-friendly microlearning modules, with ongoing learning and health & safety updates after onboarding. The results were significant: Urban cut onboarding time by over 50% while keeping service quality high at 4.9/5+, kept around 20% of practitioners active and earning during the Covid-19 pandemic, and later helped 1,000s of practitioners return to work safely with negligible customer concerns about hygiene and compliance.

Urban

James Heaven

Head of Operations