Case Study: Pet Supermarket saves $1 million on perishable shrink with eduMe

Pet Supermarket - Customer Case Study

Pet Supermarket, a US-based retail chain with 220+ North American branches, needed a better way to standardize training, improve store execution, and reduce perishable shrink while giving frontline employees the tools to deliver a stronger customer experience. The company turned to EduMe for a training solution that would be engaging, scalable, and easy for a dispersed, time-poor retail workforce to access.

EduMe implemented short-form, TikTok-style learning delivered contextually through in-store QR codes, allowing staff to access training instantly without downloading an app or logging in. With EduMe, Pet Supermarket achieved a 79% average completion rate, 2-minute average course completion time, 98% workforce satisfaction, a 15% reduction in employee turnover, and $1 million saved by reducing perishable inventory loss.

Pet Supermarket

Theresa Micheli

Senior Manager Store Operations