Case Study: PedidosYa reduces inactive vendors with EduMe

PedidosYa - Customer Case Study

PedidosYa, the leading Latin American delivery platform in the Delivery Hero group, needed a scalable way to onboard new vendors more consistently and effectively. Its manual, webinar-style training was time-consuming, hard to standardize across markets, and wasn’t engaging enough to keep new partners active on the platform.

With eduMe, PedidosYa implemented mobile-first, bite-sized onboarding content delivered through seamless links and Braze-powered automated email flows, plus real-time analytics to track progress. The results included a 1.5-day reduction in onboarding time, a 15% decrease in new vendors failing to complete an order within the first month, a 62% email open rate, and a training completion rate 6x higher than other methods.

PedidosYa

Joaquin Sahores

Partner Operations