Case Study: Takeout Central boosts driver service quality with eduMe

Increased drivers' quality of service by 10%

Takeout Central, a North Carolina-based food delivery company serving 13 U.S. cities, wanted to improve onboarding, speed up hiring, and raise the quality of its customer-facing drivers. Before working with eduMe, the company relied on multi-stage, in-person training that was slow, costly, difficult to scale, and inconsistent across markets.

eduMe provided Takeout Central with a mobile-first Workforce Success platform for standardized onboarding training delivered directly to drivers’ smartphones, along with analytics and a Fountain integration to streamline hiring workflows. In just 4 weeks, Takeout Central cut time to hire from 3.5 days to 1 day and saw a 10% increase in drivers reaching “Delivery Hero” status, improving both productivity and service quality.

Takeout Central

Charles Douthitt

Co-Founder