Case Study: Western Monmouth Utilities Authority achieves seamless remote work and online payment success with Edmunds GovTech

Western Monmouth Utilities Authority - Customer Case Study

The Western Monmouth Utilities Authority (WMUA) faced challenges with an aging on-premise software system that limited remote work capabilities and created high office traffic due to inefficient, non-integrated payment processing. Their previous vendor's system lacked cloud functionality and customer-facing tools, which became a critical issue as the need for remote operations grew. WMUA turned to Edmunds GovTech for its integrated utility and finance software suite to modernize its operations.

By implementing Edmunds GovTech’s cloud-hosted solution, WMUA achieved a seamless transition to remote work during the pandemic. The integrated online bill pay and electronic billing systems drastically reduced in-person payments and manual data entry, while e-bills and delinquent notices improved customer communication and reduced call volume. The Authority credits Edmunds GovTech with enabling their operational success during a critical time, stating that remote work would not have been possible otherwise.

Western Monmouth Utilities Authority

Scott Di Benedetto

Chief Financial Officer