Case Study: Western Allegheny County Municipal Authority scales billing operations with Edmunds GovTech

Western Allegheny County Municipal Authority - Customer Case Study

The Western Allegheny County Municipal Authority, a water and sewage authority in Pennsylvania, faced the challenge of managing significant growth and taking on over 1,000 new customer accounts while integrating billing operations for a neighboring township. To handle this increased workload and need for scalability, they relied on Edmunds GovTech's software solutions, including Utility Billing & Collections, Finance, and Work Orders.

The solution from Edmunds GovTech provided the scalable and integrated platform the authority required. The software streamlined operations by centralizing customer data, which improved field crew efficiency during emergencies and new service setups. It also enabled easy documentation of work orders and featured a general ledger import to integrate data from other systems. The staff reported that the software works incredibly well, saving time and providing them with the confident that they have the tools to handle future growth.

Western Allegheny County Municipal Authority

Stacey Altman

Financial Clerk