Case Study: Waldwick Borough streamlines resident services with Edmunds GovTech

Waldwick Borough - Customer Case Study

The borough of Waldwick, a long-standing customer of Edmunds GovTech since 1997, faced a challenge when new staff sought to modernize its citizen services, especially during the pandemic. They needed to implement new online features and additional software modules to serve residents remotely while their offices were closed to the public.

Edmunds GovTech worked with the borough to add new modules including Parks & Recreation, Accounts Receivable, and Animal Licensing. This created a centralized online portal for residents to view and pay bills for taxes, water, pool memberships, and other services. The solution significantly streamlined operations for staff and provided 24/7 convenience for residents, resulting in less office traffic and allowing borough employees to focus on other important tasks.

Waldwick Borough

Kelley Halewicz

Municipal Clerk