Case Study: Laurens County improves support and workflow efficiency with Edmunds GovTech

Laurens County - Customer Case Study

Laurens County, a county government in Georgia, faced significant challenges with its previous software vendor, Harris CSI's SmartFusion, due to a severe lack of customer support and difficulty in getting assistance. Seeking a more reliable and supportive partner, the county decided to explore other options and ultimately selected Edmunds GovTech for their govtech solutions and exceptional service level agreement.

Edmunds GovTech implemented its finance, payroll, HR, and accounts receivable modules, which provided the robust features Laurens County required. The vendor’s commitment to customer service was immediate, including providing on-site training to help new staff get up to speed. Results included simplified payroll processing, seamless financial integration, and highly effective mass communication tools like SMS text messaging, which improved internal outreach. County staff found the software user-friendly and praised the Edmunds GovTech team for being wonderful and very helpful.

Laurens County

Tammy Surine

Human Resources Manager