Case Study: City of Havre de Grace achieves seamless integrated finance and citizen services with Edmunds GovTech

City of Havre de Grace - Customer Case Study

The City of Havre de Grace was facing significant challenges with its expensive and difficult-to-operate ERP software from Tyler Incode. The system's lack of functionality, particularly the inability to properly integrate its primary revenue sources from property taxes and utility billing with its financial modules, was unacceptable to the city's leadership. This led them to seek a new solution and issue an RFP.

After a selection process, the city chose Edmunds GovTech's ERP solutions for their intuitive nature, seamless integration, and strong value proposition. Since implementing Edmunds GovTech's software to manage finances and revenue, the city has added multiple citizen and employee self-service modules and moved its enterprise solution to the cloud. The results include seamless integration across all applications and greatly improved service for residents and employees due to added web access, with favorite features being the software's intuitiveness, value, integration, and functionality.

City of Havre de Grace