Case Study: Brick Township Municipal Utilities Authority achieves greater operational efficiency with Edmunds GovTech

Brick Township Municipal Utilities Authority - Customer Case Study

Brick Township Municipal Utilities Authority faced the challenge of operating on outdated IBM mid-range computer software that was expensive to maintain and lacked modern functionality and integration. This prompted the utility authority to seek a more modern, integrated solution to increase efficiency and its customer service capabilities. They selected Edmunds GovTech to provide a new enterprise system.

Edmunds GovTech implemented its integrated ERP suite, which included utility billing, work orders, cash receipting, and an online customer portal. The solution provided greater operational efficiency and real-time management reporting. The authority significantly improved customer service by offering electronic billing, direct ACH payments, and 24/7 web portal access for ratepayers, saving time and money for both the organization and its customers.

Brick Township Municipal Utilities Authority