Case Study: Borough of Elmwood Park improves tax billing and collections with Edmunds GovTech

Borough of Elmwood Park - Customer Case Study

The Borough of Elmwood Park faced significant challenges with its former Munidex software, struggling with inadequate data detail and inefficient, in-person system updates that hindered reporting and daily operations. To overcome these obstacles, the borough turned to Edmunds GovTech for a modern solution.

By implementing the Edmunds MCSJ system, Edmunds GovTech provided the borough with a suite of tools, including customizable user codes and detailed account notes, which greatly improved efficiency. The result was a smarter workflow that offered a clearer taxpayer profile and on-demand updates, leading to more effective collections and overall process improvement for Elmwood Park.

Borough of Elmwood Park

Frank Santora

Former Tax Collector